Customer satisfaction is key. Helping your patients and visitors find their way to where they need to go quickly, easily and without confusion definitely impacts satisfaction and adds or subtracts from your bottom line. Our internal wayfinding solution with your customized PointsMap App, internal maps and signage with QR Codes to scan show them "where they are" in the building is your best solution. 

   "How much does patient satisfaction factor into your hospital’s plan of care? Probably more now than ever before, since the Centers for Medicare & Medicaid Services (CMS) began withholding 1% of hospitals’ Medicare reimbursement as part of its Hospital Value-Based Purchasing Program. While hospital executives may find it hard to measure patients’ happiness, CMS doesn’t. That’s why they’re  now basing 30% of the federal program’s financial incentive on how well you score on patient satisfaction measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey."
-- Renee Cocchi - Healthcare Business & Technology

   "Through the Hospital Consumer Assessment of Healthcare Providers and Systems survey, patients rate their inpatient stay in 27 categories, ranging from communication with doctors and nurses to pain management to facility cleanliness and quietness. Based in part on these scores, hospitals can either lose or gain up to 1.5% of their Medicare payments in fiscal year 2015. CMS will up the ante over the next few years, with 2% of reimbursement dollars ultimately being at risk by fiscal year 2017. With a growing amount of revenue at stake, hospital leaders are looking for strategies to improve the patient experience and boost their HCAHPS scores."  --- Laurie Harting - HealthLeaders magazine.