Health Care Facilities

   Medical campuses are evolving entities; their growth can be complex -- buying the available office space next door, adding a new wing to a seventy-year-old building, or simply having to build vertically due to space restrictions.
    Even under the best circumstances, these facilities may be confusing, but with the added stress and worry of illnesses or emergencies many patients and visitors experience, a medical campus can become a dizzying maze of corridors, elevators, and restricted areas.
    Customer Satisfaction is extremely important to medical facilities - which makes internal wayfinding extremely important as well. Help your customers - your patients and your visitors - to easily find their way through your facility and your customer satisfaction will increase. And so will your bottom line.


   PointsMap has developed several features to aid healthcare facilities in providing the best experience to their patients and visitors. One of the most important features is Internal Wayfinding using only the users' smartphone.
PointsMap is online interactive software and Customized Apps that let you map the INSIDE of your buildings with your own Points of Interest, Custom Categories, and Icons. You can even create a virtual tour of the inside of a building by adding Points Categories and Icons.
   Internal Wayfinding is then built on these Inside maps. Users select starting and ending points and PointsMap finds the best path, draws the path on the Inside map on your smartphone and steps you through the path segment by segment. PointsMap can even SPEAK the "turn by turn" directions like the GPS in a car. No more getting lost or wandering around inside of a new or unfamiliar building or structure.

A "Software" Solution with No Hardware Installation Required!

    What's more... PointsMap does not require anything except the user's smart phone connected to the internet. No new hardware to install and maintain! PointsMap's Internal Wayfinding is a simple and easy "software" solution.

How Can Internal Wayfinding Affect Your Bottom Line?

    Customer satisfaction is key. Helping your patients and visitors find their way to where they need to go quickly, easily and without confusion definitely impacts satisfaction and adds or subtracts from your bottom line. Our internal wayfinding solution with your customized PointsMap App, internal maps and signage with QR Codes to scan show them "where they are" in the building is your best solution

   "How much does patient satisfaction factor into your hospital’s plan of care? Probably more now than ever before, since the Centers for Medicare & Medicaid Services (CMS) began withholding 1% of hospitals’ Medicare reimbursement as part of its Hospital Value-Based Purchasing Program. While hospital executives may find it hard to measure patients’ happiness, CMS doesn’t. That’s why they’re  now basing 30% of the federal program’s financial incentive on how well you score on patient satisfaction measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey."
-- Renee Cocchi - Healthcare Business & Technology

   "Through the Hospital Consumer Assessment of Healthcare Providers and Systems survey, patients rate their inpatient stay in 27 categories, ranging from communication with doctors and nurses to pain management to facility cleanliness and quietness. Based in part on these scores, hospitals can either lose or gain up to 1.5% of their Medicare payments in fiscal year 2015. CMS will up the ante over the next few years, with 2% of reimbursement dollars ultimately being at risk by fiscal year 2017. With a growing amount of revenue at stake, hospital leaders are looking for strategies to improve the patient experience and boost their HCAHPS scores."  --- Laurie Harting - HealthLeaders magazine.

CHI Memorial - Press Release Article

    Read about how PointsMap created a new wayfinding experience for hospital guests and users.

Click here to read article



    How much does it cost when someone is late for an appointment or meeting because they got lost within your facility trying to find where they were supposed to go? How important is customer satisfaction to your facility?



    No matter how complex the facility, internal wayfinding computes the shortest, most effecient path and can help your visitors, students and staff get to their location faster and without getting lost or disoriented. It's quick, easy to use and easy to update and maintain.


Turn Key

    Your PointsMap App is customized for your facility and FREE for your customers. We also offer "turnkey" development for your Health Care Facility, inside and outside... or we can train your staff and you can build your PointsMap yourself - whatever you prefer!

Want to Try Internal Wayfinding for Yourself?
   Clicking the link below will open the CHI Memorial App Simulator page. This will allow you to use your mouse like you would use touch on your smartphone and see the App in action.
   We will give you step by step directions to let you pick a starting point and a destination, the simulator will then display the path on the map exactly like it does in the real App and display turn by turn directions.
   It's a quick and easy way to "test drive" the Internal Wayfinding in the App and "See it in Action!".

Please Note: When launching the App Simulator a small pop up window will appear asking for permission to store local files, just click OK. - The App Will Not Store Any Files, it's just a simulation.

Try Internal Wayfinding for Yourself!

    Search your App store for CHI MEMORIAL, or scan this QR code to download the FREE CHI Memorial PointsMap App.
    Experience internal wayfinding yourself and experience how easy it is for your customers to use.

Open the App and Scan The Code:

   Open the CHI Memorial App  on your Smart Phone.  

   At the opening screen, Select Guide me to: An Office or Medical Service . . . then tap Scan QR Code and Scan thecode on the left.

   Tap Next, Pick your Destination Point by Filtering the List, Select a Category of Destinations, then Select your Destination and follow the turn by turn instrutions and the highlighted path.

 Tap the green NEXT button to move through the segments of the path. As you go you can tap on a point you are passing to see a photo and detailed information about the point.


Physican Finder

    PointsMap allows you to build, update and maintain a quick and friendly navigable list of all the physicians that are associated with your hospital or even in private practice. Categories for sorting them by specialty and location make it easy for users to find what they need. Each physician can have a photo, address, phone, email as well as details about their education, background and affiliations. User can instantly get driving directions from their current location and navigate to the any office. Regardless of their location, your patients will be able to get the information they need quickly at their fingertips.

Where Am I and Guide Me Codes

    QR Codes can be used to help your user find out exactly "where they are" inside the building. They can also create a path with one quick scan from where they are to "commonly used" pre-set locations inside the building. These codes are "Guide Me" Codes.

Where Am I Codes

  Signs can be created using QR Codes that when scanned with the PointsMap App will open the inside map and highlight exactly where they are inside the building.
Signs can be used at entrances, destinations, elevators, stairways and even outside of restrooms. Your users will never be lost again!


Use Guide Me Codes

  Guide Me QR Codes are "One Step" Codes that offer a customer a preset path from where they are to commonly used, popular destinations.
They simply scan the Guide Me Code for the proper destination and in One Step, the path is created and the first segment and walking instruction appears.


Use the Inside Maps

  Your user can select from multiple floors inside their building and can pan and zoom the map. They can choose from "categories" of points and tap the points on the map to find out details about them. These details of a point can include photos, descriptions and even links to videos and PDF's about the point. Every point on the inside maps can function like a mini website.

Turn by Turn Directions

   Your PointsMap App Smart Phone Users will get  easy to follow  Step by Step and Turn by Turn Directions, highlighting their walking path Segment by Segment, instructing them which way to turn and even what they will pass as they walk the Path. As they tap the Green Arrow the next segment of the walking path will be highlighted and the next instruction will be presented.

   It's Just That Easy! They can even plan ahead before they leave home by using their Desktop or Laptop Computer and find out where to park and which entrance is the best and closest to their destination.

Changes in your Desktop Interface Automatically Sync with the App.

    Want to change something in your App? You don't have to use a programmer and wait for the App to be updated in the App store. You log into your desktop PointsMap, make the changes yourself and they are INSTANTLY and AUTOMATICALLY synced with your App. It's Quick and Easy.


    PointsMap has many different options and configurations. Contact us and we can put together a custom quote for your facility. Whether large or small, PointsMap is Affordable, Easy to Build and Easy to Maintain.

POINTSMAP: More than just Wayfinding!

    PointsMap does so much more than Internal Wayfinding. Find out more about PointsMap and all it's features and benefits by visiting